I’ve been following responses to a question on LinkedIn’s eLearning Guild group about working with subject matter experts, or SMEs. Here is my response to some of the ideas other group members posted:
Inspiration for this post also came from: the Articulate blog; from Clark Aldrich’s blog, which specially deals with immersive learning simulation and game development; and from Jenise’s Ridge view media blog.
Thanks for sharing these tips. I really found this post informative and helpful. I must agree managing SME can be quiet a gamble and from my experience I must agree with tip #3. SMEs should be notified of the adequate time they will have to pitch in.
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Just to elaborate on some of the excellent points Jon has made here. #3 Ask the SME whether his or her supervisor understands the time commitment the training program will require. Just CC the manager on email communications summarizing the goals, timeline and SMEs responsibilities. Also send feedback when they are not meeting their goals or when they are doing an excellent job. #5 Whenever possible, let the SME react to content. Start with a rough outline that uses a lesson/topic format. Definately and also agree w/ Kate that this is a collaboration. Often times SMEs are going to tip you in on how best to reach their audience, scheduling issues, etc. Not listening could be disastrous!