Tips on Handling Subject Matter Experts (SME)

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All great points. I am

Submitted by Tex Brieger (not verified) on Thu, 02/19/2009.

All great points. I am starting into e-learning as a designer in academia and any tips/ideas for working with SME is a big help. We use design worksheets to help the SME keep outcomes in mind, enusure quality and the importance of the overall timeline of the design project. Thanks Jon!

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Excellent tips. I would just

Submitted by Kelly Risser (not verified) on Fri, 01/16/2009.

Excellent tips. I would just add that from my experience, it's very important to build in plenty of time for review and revisions. Not only does this ensure that nothing is "lost in translation", it also gives the SME plenty of opportunity to provide feedback.

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Just to elaborate on some of

Submitted by Nicole Olthafer (not verified) on Fri, 01/16/2009.

Just to elaborate on some of the excellent points Jon has made here. #3 Ask the SME whether his or her supervisor understands the time commitment the training program will require. Just CC the manager on email communications summarizing the goals, timeline and SMEs responsibilities. Also send feedback when they are not meeting their goals or when they are doing an excellent job. #5 Whenever possible, let the SME react to content. Start with a rough outline that uses a lesson/topic format. Definately and also agree w/ Kate that this is a collaboration. Often times SMEs are going to tip you in on how best to reach their audience, scheduling issues, etc. Not listening could be disastrous!

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I also agree with Jon's tips,

Submitted by Jen Byrns (not verified) on Wed, 01/14/2009.

I also agree with Jon's tips, specifically tips #2 and #3. These two steps are a critical during the beginning stages of a project. If the timeline is not clearly established or the supervisor does not understand the time commitment, the project will have a tough time getting off the ground. Utilizing these tips is an important part of a successful project.

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I agree with everything here

Submitted by Kate Stover (not verified) on Wed, 01/14/2009.

I agree with everything here except for the title - and the world view it seems to espouse. In our experience, SMEs don't like to be "handled." They are collaborators with attitude. Our job is to enhance their work; their job is to recognize that we are enhancing their work. When respect rules, the project succeeds.