MANAGED SERVICES

A Turnkey Solution for Associations & Government

Consulting services and administration solutions to maximize processes for efficiency and quality to standup sophisticated online education initiatives.

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Web Courseworks is a managed services provider (MSP) for educational initiatives. This offering is sometimes referred to as business process outsourcing (BPO). We offer external consulting and implementation solutions to businesses whose needs range from IT services to training to program evaluation. The rapid pace of change and innovation for eLearning is making the lack of synergy between educational expertise and IT expertise more apparent. We help associations maximize processes for efficiency and quality with a minimum of staffing, training, research, and infrastructure investment. We guarantee improved time to market and overall program success.

Available Services

eLearning Business Planning & Learning Technologies Consulting

Our eLearning business planning and learning technologies consulting services include client-focused research, learning strategy and organizational structure consultation to determine our clients’ growth goals. Our consultants take a case-by-case approach. We guide our clients, leveraging our longstanding association learning technologies experience, market presence and relationships with key industry leaders. Our innovative, yet practical solutions, support associations’ initiatives to deliver on the promise of revolutionary, performance improvement.

Our process begins with a diagnostic consultation to evaluate your current eLearning program. We use a diagnostic readiness assessment tool to determine what areas of your program would benefit from managed services and which processes would improve its overall quality and effectiveness.

LMS Administration

We administer your association’s CourseStage LMS; thereby saving you time and money. We assemble a highly qualified team who will have both the educational understanding and the IT expertise necessary for the job. You can then focus your attention on your association priorities and membership.

Call Center

Our call center provides Tier I end-user support, in addition to our standard administrator Tier II support that comes with LMS implementation. This Tier I support provides learners with 24/7, after-hours, or overflow live phone and/or email customer service and technical support regarding help with the CourseStage LMS platform. We align the call center team with the project manager to coordinate client-specific FAQ scripting, programming, staffing, and reporting requirements.

Content Development

We specialize in custom development of highly interactive courseware, course  conversion services, and eLearning program evaluation, especially for tablet delivery. Our consultative approach to eLearning development complements our clients’ internal capabilities and maximizes interactive training innovations. Our customized development services include initial topic discovery through interviews with membership and stakeholders; designation of subject matter experts who will review and approve content; all inclusive instructional design, and graphic services; and final proofing and quality control.

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On-Site & Virtual Training Workshops

We have extensive experience in managing and supporting web events of all types including web meetings, webinars, multi-day forums, hybrid events (broadcast of a live on-site event for a remote, online audience), virtual conferences and board meetings, as well as classroom-based instructor-led training (ILT).

Why Managed Services

  • Save on Infrastructure Costs.

    Consider how managed services could help you save money and prevent ballooning business costs. Elearning development requires staff members who are capable of understanding and using the technology to create the product, to host and deliver the product, and to support people using the product. You do not need to hire additional staff. We can develop and manage your online education program, while your association staff can focus on its business priorities and achieve profitability and growth objectives.

  • Rely on the Experts.

    Companies that offer managed services solutions are experts in their fields, and outsourcing eLearning projects will allow associations to tap into that expertise as needed. Compare the impact on total cost of ownership (TCO) and efficiency of one of our trained LMS administrators to an in-company employee who faces a more “trial by fire” experience while being brought up to speed on the latest technology and best practices for eLearning management.

  • Maintain Sanity and Focus.

    Partnering with us allows you to eliminate both the silos undermining a department’s productivity and the stress that can occur with employee turnover, especially if it happens in the middle of an important training delivery.  Additionally, rather than struggling to take an eLearning project from start to finish, you can step in only at important, pre-determined junctures to ensure product and service quality from your Web Courseworks managed services team.

  • Save on Infrastructure Costs.

    Consider how managed services could help you save money and prevent ballooning business costs. Elearning development requires staff members who are capable of understanding and using the technology to create the product, to host and deliver the product, and to support people using the product. You do not need to hire additional staff. We can develop and manage your online education program, while your association staff can focus on its business priorities and achieve profitability and growth objectives.

  • Rely on the Experts.

    Companies that offer managed services solutions are experts in their fields, and outsourcing eLearning projects will allow associations to tap into that expertise as needed. Compare the impact on total cost of ownership (TCO) and efficiency of one of our trained LMS administrators to an in-company employee who faces a more “trial by fire” experience while being brought up to speed on the latest technology and best practices for eLearning management.

  • Maintain Sanity and Focus.

    Partnering with us allows you to eliminate both the silos undermining a department’s productivity and the stress that can occur with employee turnover, especially if it happens in the middle of an important training delivery.  Additionally, rather than struggling to take an eLearning project from start to finish, you can step in only at important, pre-determined junctures to ensure product and service quality from your Web Courseworks managed services team.

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